Frequently Asked Questions

Are your items new or used?
All of our items are brand new. (We would never sell a mask that someone has worn.)

Can you send me a photo of the actual copy of the product I ordered that you will be mailing to me?
We’d love to, but unfortunately, that’s almost impossible to do. Sometimes we ship out several copies of any particular product a day, and we can’t know which copy of that item will be sent until it is packed for mailing. However, please rest assured that all of our photos are accurate depictions of the actual items we send to our customers.

Do your masks come in various sizes?
No. With very rare exception, rubber Halloween masks are only made in one size, and are designed to fit the average sized adult man. Only the most popular characters (Batman, for example) are made in more than that single size, and then the only other size is meant to fit either a young person (age 12 and up) or small adult. We always create a separate listing for the smaller size whenever we carry both it and the adult size. (Any of our listings for masks that does not mention size in the item description should be assumed to be for an adult sized mask.)

How can I tell if the mask that I want will fit me?
The way in which rubber Halloween masks fit is based more on the shape of the head than it is on the size of that head. Any fit problems that do occur can be easily corrected by following the instructions on the “Mask Tips and Techniques” sheet that we enclose with evey mask.

Will this mask move with my face?
If the Item Description does not mention that the mask as designed to move with your face, then it will not move.

Do you ship to my country?
Yes.

How long will it take to get my item?
That depends on a number of things. When you order your item, you will be asked to select which of the United States Postal Service’s type of service you would like us to use, and each of those services have their own estimated delivery time.
The transit times for these services are:
Domestic Orders:
Priority Mail: 2 to 3 business days
Express Mail: 1 or 2 business days (depending on your location)
International Orders:
Priority Mail International: 7 to 10 business days
Express Mail International: 3 to 5 business days
All of these times are estimates, provided by the United States Postal Service, and should NOT be considered any sort of guaranteed delivery time.  We normally ship orders 1 business day after our receipt of your payment (or your payment clearing),  however please remember that once we hand your package to the USPS, the responsibility to get the package to you within the estimated time frame is theirs, and from that point until the time you receive it, we are powerless to influence its’ delivery or hurry it along its’ way.

Whats the difference between having my order sent via Priority Mail and having it sent via Priority Mail Flat Rate Padded Envelope, and why isn’t Priority Mail Flat Rate Padded Envelope available on some items?
The difference, other than cost, is the package that we mail it in. The Priority Mail Flat Rate Padded Envelope is a bubble lined, tear resistant paper envelope, measuring about 12 inches by 9 inches. While most of the masks we sell will fit in this envelope, we usually have to fold the mask in order for it to do so. Some customers feel that the savings in shipping cost is worth having their mask folded down to fit in the envelope for the short period of time that it is in transit, while other customers prefer to have their masks remain unfolded and shipped in a regular Priority Mail box instead. Those items that we do not offer shipping via Priority Mail Flat Rate Padded Envelope simply will not fit in the envelope.

Can you guarantee my order will arrive by a specific day?
No. The delivery transit times listed in the shipping information above are ESTIMATES ONLY, and are provided by the United States Postal Service. Delivery delays caused by the actions of the shipping carrier(s) or other agencies (USPS and/or your nation’s postal and customs services), or by other circumstances such as weather, are beyond the our control. Therefore, we cannot guarantee shipping transit times or a specific delivery date for any domestic or international shipment.

Do you combine shipping if I buy 2 or more items?
Yes, we always combine shipping on multiple item purchases, except in the few rare cases when mailing the items separately would be less expensive for you.

Will you ship my items using a service other than one of those listed as options (UPS, FedEx, Parcel Post, etc.)?
Sorry, but no.  We only ship, domestically and internationally,  via USPS Priority Mail or Express Mail.

Can I get a  tracking number for my package?
Certainly. Simply send us an email asking for it. (Please allow at least 1 business day before asking for a tracking number, as we will not have one until the package is shipped. Also, please be patient when awaiting our reply, especially during the months of September and October.

There’s something wrong with my item. Can I return it?
Of course. We always replace defective or damaged merchandise with another copy of the same product. We will pay for all shipping needed to make the exchange. Exchanges will be accepted only after prior notification, agreement, and approval.

Can I return my item for a refund or exchange it for another item?
Like all seasonal and collectable merchandise, all sales are considered final, unless, as mentioned above, the item is defective. We cannot accept returns in exchange for a refund, or for a copy of another product.

I have a question that isn’t answered here.  How do I find out what I want to know?
That’s easy! Simply click the “Contact” link at the top of all of the pages of the website!!